New Registrar of the Joint Admissions and Matriculation Board (JAMB) Prof Segun Aina, has unveiled a five-year reform agenda focused on strengthening governance, expanding the board’s digital infrastructure and improving service delivery.

Aina announced the plan on Monday, his first day in office, after formally taking over from former registrar Ishaq Oloyede, who served for 10 years. The announcement was contained in a statement by JAMB spokesperson Fabian Benjamin.

The new registrar said the plan would consolidate existing reforms while positioning JAMB as “Africa’s most trusted, innovative and accessible assessment and admissions institution.”

He said the development agenda, which covers 2026 to 2031, is built around what he described as Project 2:5:7, comprising two strategic objectives, five pillars and seven flagship initiatives.

According to Aina, the agenda is anchored on JAMB’s responsibility to provide fair, credible and equitable access to tertiary education through transparent registration, credible assessments and merit-based placement of qualified candidates.

He identified the five pillars as integrity, service, governance, technology and partnerships.

Aina said the integrity pillar would strengthen institutional credibility through measures such as ISO 27001 Information Security Certification, independent technology reviews and systems that promote transparency and accountability.

He also pledged to improve customer experience and engagement with candidates, parents, tertiary institutions and other stakeholders. 

The registrar said the board would strengthen performance monitoring, contract management, operational resilience and internal accountability while expanding its digital infrastructure through scalable platforms, artificial intelligence and data analytics to improve decision-making and service delivery.

He added that JAMB would deepen collaboration with financial institutions, including fintech companies, educational organisations and international partners to support innovation and improve service delivery.

Aina said the seven flagship initiatives include an independent review of JAMB’s technology infrastructure, attainment of ISO 27001 Information Security Certification, development of a unified JAMB mobile application, strategic communication and brand repositioning, establishment of a unified customer service platform, implementation of a paperless enterprise-wide digital administration system, and enhanced staff welfare and capacity development.

According to him, the initiatives are designed to make the board more responsive, digitally integrated, secure and efficient while improving public confidence in its operations.

Aina said technology would remain central to JAMB’s transformation but stressed that people would continue to be the institution’s greatest asset.

He noted that every registration represents the aspirations of a young Nigerian and the sacrifices of parents and guardians, adding that his administration would continue to simplify processes while upholding fairness, transparency and integrity.

The registrar also urged members of staff to embrace innovation, professionalism and teamwork, saying institutions become stronger when shared values and a common purpose unite their workforce.