University of Lagos has celebrated International Customers Week.
The event, held on the campus, was attended by university administrators, representatives of business community, students and teachers.
The week, by the school’s Quality Assurance and SERVICOM (QAS) Unit, is to foster a global perspective on customer service and its role in business success.
It serves as a platform to recognise and appreciate those who contributed to the university’s growth.
Vice-Chancellor, Folasade Ogunsola, hailed the decision to celebrate the week.
“The theme highlights the collaboration and teamwork in delivering customer experiences and aligns with our vision and agenda to prepare the university as future ready driven by team spirit to deliver quality team service for improved University of Lagos.
Ogunsola recommended the university adopts a mindset of customer service that extends beyond the department it is practiced.
She said: “Let me state here that customer service is not just a department within a company; it is a mindset that should permeate throughout every level and function of this citadel.
“It is about understanding and meeting needs of our customers, going above and beyond their expectations, and creating relationship built on trust and satisfaction. By working together, we can achieve these goals more effectively and efficiently”.
The ceremony featured a speakers who shared their insights and experiences on the importance of customer service in a globalized world, which were; Prof Olufemi Saibu, Prof Solomon Okungba, and Mr. Iliyasu. They emphasized the critical role that positive customer experiences play in building strong and lasting relationships between organizations and their customers.
The grand event was concluded with an award ceremony where various departments of the University, were awarded for standing out and offering good services to customers and for being of great importance to the university
The International Customers Week at UNILAG shows that the celebration not only serves as a platform for international engagement but also underscores the university’s commitment in nurturing a global perspective in its students and faculty members. It is a testament to UNILAG’s dedication to excellence and its recognition of the significance of customer service in the modern world of business.
